PCN Processing and Appeals Officer - Council (Temp: London)

Pertemps Network Group are delighted to be assisting a reputable London-based housing provider in the recruitment of an Parking Appeals Officer to join their Parking Services team. This is an excellent opportunity for an experienced parking professional to support a busy local authority-style environment, managing appeals, statutory information requests, and enforcement administration.


Service Area: Parking Services
Location: London
Pay Rate: £20.00 – £21.50 per hour (PAYE)
Contract: Full-time, Temporary


Role Purpose

The Appeals and Information Officer will support the effective delivery of Parking Services by managing Penalty Charge Notice (PCN) appeals and representations, responding to statutory information requests, coordinating responses to complaints and member enquiries, and supporting operational functions such as special events and abandoned vehicle administration.
The role also involves investigating potential misuse of parking permits, Blue Badges, and other parking facilities, as well as assisting with parking bay suspensions, waivers, and customer service enquiries.


Key Responsibilities

• Process Penalty Charge Notices (PCNs) at appeals and debt registration stages in line with statutory processes.
• Prepare and submit the organisation’s response to appeals submitted to London Tribunals.
• Investigate correspondence relating to PCNs and determine whether challenges should be accepted or contested.
• Liaise with County Courts and Legal Services in relation to statutory declarations and witness statements.
• Coordinate responses to Freedom of Information (FOI) requests and Subject Access Requests (SARs) in accordance with the Data Protection Act 2018.
• Manage member enquiries, complaints, press enquiries, and service requests within agreed timescales.
• Prepare responses for regulatory bodies including the Local Government and Social Care Ombudsman and the Information Commissioner's Office.
• Manage and administer enquiries relating to abandoned vehicles, including coordinating scrapping or auction processes where required.
• Investigate potential fraud or misuse involving parking permits, Blue Badges, and persistent PCN evaders.
• Assist in the administration of parking bay suspensions, waivers, and dispensations.
• Support the planning and coordination of special events, working with event organisers, emergency services, and internal teams.
• Assist with maintaining Parking Services webpages, ensuring accurate information regarding parking regulations and restrictions.
• Participate in a rotational customer service function (Monday–Saturday) responding to parking permit and visitor permit enquiries.

Legislative Knowledge

The role requires a working knowledge of relevant parking and traffic legislation including:

• Traffic Management Act 2004
• Road Traffic Act 1991
• Freedom of Information legislation
• Data protection requirements including the Data Protection Act 2018
• Parking and Traffic Appeals procedures and regulatory frameworks

Knowledge and Experience

• Experience processing PCN representations and challenges within a Parking Services or enforcement environment.
• Experience preparing case files for adjudication and appeals.
• Experience handling FOI requests, complaints, and complex customer enquiries.
• Strong administrative and organisational skills with excellent attention to detail.
• Good IT skills including Microsoft Office applications and database systems.
• Ability to interpret legislation and apply it to enforcement and appeals processes.

Skills and Competencies

• Excellent written communication skills with the ability to draft professional and accurate correspondence.
• Strong analytical and decision-making skills when reviewing PCN representations and evidence.
• Ability to manage a high-volume caseload and meet statutory deadlines.
• Effective interpersonal skills and ability to liaise with internal departments and external stakeholders.
• Ability to work both independently and as part of a team in a fast-paced operational environment.

Personal Attributes

• High level of accuracy and attention to detail.
• Ability to remain motivated when undertaking repetitive tasks.
• Adaptable and able to respond positively to operational change.
• Committed to delivering a professional and effective Parking Services function.

Apply now for the role of Parking Appeals Officer.