Customer Service Advisor

Customer Service Administrator


Location: Near Adderbury (own transport highly desirable) Hours: Full‑time, permanent, 39 hours per week Salary: Up to £27,000 DOE

Are you an organised, customer‑focused administrator looking for a long‑term role with variety and responsibility? We’re recruiting for a Customer Service Administrator to join a friendly, supportive team based near Adderbury.

This is a great opportunity for someone who enjoys working in a fast‑paced office environment, communicating with customers, and supporting internal teams. From time to time, you may also be required to visit the company’s Stratford site, so flexibility is important.

The Role

You will play a key part in delivering excellent service to both internal and external customers. Responsibilities include:

• Processing and uploading customer orders using SAP and Excel
• Handling customer queries by phone and emai
• Providing administrative support to the sales team
• Liaising with purchasing, transport and accounts departments
• Managing customer account information and updating records
• Checking order confirmations and ensuring accurate pricing
• Supporting with customer complaints and helping resolve issues
• Filing, general admin and other duties as required

About You

We’re looking for someone who is:

• Motivated, organised and able to manage their own workload
• Confident using IT systems, especially Excel and Microsoft Office
• A strong communicator with a clear, professional telephone manner
• Accurate, detail‑focused and comfortable working to deadlines
• A quick learner with good problem‑solving skills
• Able to work well both independently and as part of a team
• SAP experience is an advantage, but full training is provided

Due to the rural location, own transport is highly desirable.

Why Apply?

• Stable, full‑time permanent role
• Supportive team environment
• Varied workload with opportunities to learn
• Competitive salary up to £27,000 DOE