IT Support Technician

048108705

£28,000 - £30,000 Per Annum

Full Time

Permanent

Sheffield, South Yorkshire

IT

Posted 1 hour ago

Expires In 29 Days

Job Description

Role: IT Support Specialist 1st line & 2nd line support 
Salary: Up to £30K
Location: Chesterfield
Hybrid: Option for work-life balance
 
Overview:
We are seeking a proactive and customer-focused IT Support Specialist to provide first- and second-line support across our UK and Nordic operations. This role offers exposure to a broad range of IT projects and initiatives, ensuring technical systems and solutions are delivered efficiently, on time, and within budget. The ideal candidate enjoys problem-solving, working with people, and supporting a diverse range of technologies.
 
Key Responsibilities:
  • Serve as the first point of contact for IT queries via phone and helpdesk ticketing system.
  • Diagnose and resolve technical issues with hardware, software, networks, and peripherals.
  • Set up, configure, and maintain desktops, laptops, mobile devices, and other IT equipment.
  • Provide support for Microsoft 365, Windows, and other common business applications.
  • Perform user administration on Active Directory and other relevant platforms.
  • Record and manage issues using IT support tools, ensuring timely resolution within agreed SLAs.
  • Utilize remote-control software tools to diagnose and resolve faults.
  • Document and maintain IT Help Desk policies and procedures.
  • Assist with business and transformation projects, liaising with international technical teams.
  • Conduct IT equipment checks upon return, enabling redeployment and reporting damaged or unusable assets.
 
Working Environment:
  • Reporting to the IT Service Manager within a matrix organisation.
  • Based at the UK Head Office with a UK-based IT team of six.
  • Occasional travel required to support depot IT requirements in the UK and potentially internationally.
 
Experience & Skills
Functional:
  • experience within an IT support function or relevant degree.
  • Competence with Microsoft Windows, Active Directory, Group Policy, Office 365, and common business applications.
  • Experience with mobile hardware and software (Android).
  • Desirable: Azure, hardware builds, imaging, deployments, VoIP support, and mobile device management (MDM).
  • Desirable: IT or Microsoft certifications such as ITIL or Microsoft Certified.
  • Familiarity with cloud-based solutions and operations.
  • Desirable: understanding of compliance, audit, or regulatory requirements.
  • Ability to manage workload under pressure and meet tight deadlines.
Personal:
  • Strong interpersonal and stakeholder management skills.
  • Excellent verbal and written communication across all business levels.
  • Effective planning and organisational skills with the ability to prioritise conflicting tasks.
  • Analytical and problem-solving mindset.
  • Physical ability to handle IT equipment as required.

What’s in it for you:
  • Great Working Environment
  • Career development in a leading energy brand
  • Hybrid working
  • Performance rewards
  • Supportive team culture 
  • Cycle to work scheme
  • Enhanced pension contributions 
  • Enhanced holidays 
  • Enhanced Maternity leave 
  • Private healthcare