Night Support Advisor

Location: Nantgarw
Pay Rate: £13.23 per hour
Assignment type: Temporary assignment for a minimum of 2 months
Hours: 37.5 hours per week

We are currently recruiting for a resilient and professional individual on behalf of one of our valued clients based in Nantgarw. This role involves answering incoming telephone calls during overnight hours and supporting callers in a calm, patient and professional manner. The successful candidate will need to be comfortable handling conversations over the phone and remain composed when dealing with potentially sensitive situations.

The Role
You will be responsible for answering incoming calls and providing support to individuals contacting the service.
The volume of calls overnight is generally low, however the conversations can sometimes be sensitive in nature. Because of this, the successful candidate must be able to remain calm, empathetic and professional when speaking with callers.

Key responsibilities include:

• Answering incoming calls and responding in a professional and supportive manner.
• Listening carefully and providing clear information where required.
• Recording information accurately on the internal system.
• Maintaining a calm and professional approach at all times.
• Following internal procedures and guidelines.

Working Hours

• This role operates on a night shift rota covering 7 days per week.
• You will work 8pm to 8am, 3 nights per week.
• Weekend shifts may form part of your rota.
• One shift per week will be worked on site in Nantgarw, with the remaining two shifts worked remotely from home.

Training
Full training will be provided.
Training will last 2 weeks and will take place Monday to Friday, 9am to 5pm in the office. Once training is completed, you will move onto the night shift rota.

You will ideally have:

• Strong communication skills.
• A calm and empathetic manner.
• Good attention to detail.
• Basic IT skills and confidence using computer systems.
• The ability to remain professional during potentially sensitive conversations

Working for PERTEMPS you will benefit from:-

• Weekly Pay or Monthly Pay you decide.
• Holidays
• Access to pension
• Share scheme after qualifying period
• And many more

if interested... Apply today 
call 02920220776 or email george.bradbury@pertemps.co.uk