Customer Service & Transport Coordinator

Customer Service & Transport Coordinator
 Location: Lutterworth

Hours: Full-time, Monday – Friday, 07:00 – 15:00

 
We are looking for a proactive and organised Customer Service & Transport Coordinator to join our team in Lutterworth. This is a fantastic opportunity for someone who enjoys office-based work and thrives on delivering excellent service.

 
Key Responsibilities: 

• 
  Respond to customer queries via email and phone promptly and professionally

• 
  Resolve issues by liaising with internal and external teams

• 
  Book and manage transport jobs efficiently

• 
  Chase Proof of Deliveries (PODs) to ensure timely records

• 
  Maintain and administer the Transport Management System (TMS)

• 
  Generate customer reports using Excel and Power BI

 

 
What We’re Looking For: 

• 
  Strong communication and problem-solving skills

• 
  Organised and able to manage multiple tasks simultaneously

• 
  Proficient in Microsoft Excel, with experience in Power BI a plus

• 
  Previous experience in customer service or transport coordination is desirable

 

 
Why Join Us: 

• 
  Daytime hours, Monday to Friday – great work-life balance

• 
  Friendly and supportive office environment

• 
  Opportunity to develop your skills in transport management and reporting

 

 
If you are a reliable, detail-oriented individual who enjoys working in a dynamic office environment, we would love to hear from you!

 
Apply now and become a key part of our team in Lutterworth.