Customer Service Advisor

Customer Services Administrator | Corby
Monday–Friday, 08:30–17:00 (37.5 hours) | Site-based: Corby
£28500.00

Do you enjoy being the person customers trust? Someone who keeps orders moving, solves problems quickly, and builds strong relationships?

Do you want to join a global leader in food manufacturing, who are part of Associated British Foods (ABF), and become a key part of a friendly, fast-paced Customer Services team.

What you’ll be doing

• You’ll be the day-to-day customer service contact for a portfolio of key customers, ensuring a smooth end-to-end experience from order to delivery:
• Building and maintaining strong working relationships with allocated key customers
• Processing orders, sample requests and complaints in line with standard procedures
• Using the CRM system to manage customer activity and communication
• Completing daily order allocation actions to keep service levels high
• Coordinating effectively with internal teams and external suppliers to achieve OTIF (on time, in full) delivery
• Supporting KPI performance and contributing to customer reviews
• Overseeing collection and packaging asset return completions
• Processing export orders and paperwork (where required)
• Multi-skilling to provide cover for colleagues and support the wider team

What we’re looking for
Essential

• Proven experience in a Customer Service role (ideally within FMCG)
• Confident with Microsoft Office
• A “can do” mindset with a practical, solutions-focused approach
• Strong communication skills—able to handle queries/complaints professionally with internal and external stakeholders
• Highly organised, able to prioritise and stay calm under pressure
• A team player who enjoys collaborating and supporting others

Desirable

• Experience working within a complex network of internal and external teams
• Knowledge of the food manufacturing industry
• Understanding of export processes
• What you’ll get
• The opportunity to join a global organisation with strong backing and stability
• Competitive salary
• 26 days holiday + bank holidays
• Health Cash Plan
• After probation: access to Perkbox rewards and discounts
• Up to 10% matched pension scheme

Ready to bring your customer first mindset to a global business? Apply now.