Housing Partner

JOB TITLE:        Housing Partner

LOCATION:      Remote: Covering South East – Bracknell being the closest office, which you will attend for training and team meetings

SALARY:            £26/Hour

DURATION:      Temporary  - 6 month

103785


The Employer:

We are looking to fill the role of an Housing Partner within a housing environment, Our client is ambitious and has a huge 5 year plan which we are seeking this key member of the team to assist with, their main aim is to create a sustainable future for social housing, building new homes and investing in existing ones creating vibrant, thriving communities.

You will directly deliver a range of tenancy management and neighbourhood services, collaborating with key colleagues from across the organisation as well as developing relationships with other local service providers.

You will sustain tenancies and ensure neighbourhoods are clean, safe and a place where customers want to live and thrive.

 
The Role:


•             Deliver a proactive face-to-face tenancy management service, building relationships with new customers within a patch of approx. 600 properties  

•             You will support the customer journey at key stages of their tenancy such as viewings, new tenancy visits, tenancy audits, end of tenancy visits and property inspections for mutual exchanges and transfers. You will also be required to oversee complex general enquiries and provide information to support complaint resolution.

•             Deal with applications for succession, assignment and other tenancy related matters in line with legislation, policy and the tenancy agreement.

•             Support the Housing Project Lead with the letting of new build properties and embedding new neighbourhoods.

•             Take appropriate tenancy enforcement action, including legal proceedings when required for breaches of tenancy including tenancy fraud, nuisance behaviour, unauthorised alterations, overcrowding and abandonment.  

•             Support other teams to deliver services when access becomes a challenge to carry out key health and safety repairs and compliance related services.

•             Complete property inspections and tenancy audits as part of a targeted programme ensuring the property meets our standard and is safe and suitable for the customer – you will work with customers where property condition is failing and agree and track action plans to put things right.

•             Identify support needs and explore property suitability requirements offering information, guidance, and signpost to appropriate statutory and voluntary agencies.

•             Complete regular estate inspections of our neighbourhoods and blocks of flats, proactively tackling environmental nuisance and working with colleagues in Homecare to ensure expected standards are met.

•             Develop a detailed working knowledge of your patch, utilise data and local knowledge to develop improvement plans to create thriving neighbourhoods.

•             Take part in community development events and be the local ambassador for your patch, promoting engagement and targeting customers who will benefit most.

•             Take proactive action to support positive neighbour relationships and safe neighbourhoods, addressing reports of behaviour which may impact on customer wellbeing such as household and property related noise, communal area, garden, vehicle, and pet nuisance.

•             Work collaboratively with community safety colleagues when needed to support with initial information gathering and ongoing community safety work.

•             Develop and maintain collaborative working relationships with internal departments and other external agencies to ensure that we are working towards outcomes that support exemplary customer service and tenancy sustainment.

•             Safeguard vulnerable adults and children by escalating concerns through the appropriate channels and represent housing at multi-agency meetings.

•             Keep yourself up to date with legislation changes, policies, and procedures, particularly those relating to health and safety, safeguarding and data protection.

•             Competently use our systems to ensure a golden thread of accurate and comprehensive record keeping
•             Meet key performance service targets.

•             Carry out any other duties as appropriate to this post, as necessary or as requested.

 

The Candidate will need to be:


•             An integral and valued part of the Housing Partnership Team contributing to how they can improve the customer experience and services.

•             Enthusiastic about all thing’s customer and have a passion to make a difference within the community and neighbourhoods you manage.

•             Think on your feet and enjoy the challenge of influencing difficult conversations to achieve positive outcomes.

•             Enjoy empowering and supporting customers to explore opportunities to improve life chances.

•             A team player with a ‘can do’ attitude.

•             Be empathetic listening to customer feedback and have a willingness to learn and adapt your style to meet expectations.


 

Qualifications, Experience and Knowledge:

•             Level 3 or equivalent CIH housing qualification

•             GCSE pass in Maths and English, or equivalent

•             Ability to understand tenancy and neighbourhood management and experience of delivering a front-line service in a related field.

•             Ability to understand legal processes for dealing with breaches of tenancy (desirable)

•             Knowledge of best practice when working with vulnerable customers in challenging environments

•             Experience of cross-departmental and multi-agency working


Skills


•             Strong verbal and written communication skills with the ability to adapt to a range of customers.

•             Excellent organisational and case management skills

•             Problem solving

•             The ability to remain focused and calm in challenging situations.

•             Experience of using customer management systems to record customer contact.

•             Proficient IT skills and digitally confident

•             Experience of using agile working systems


SUMMARY:

Full driving licence required with available use of car as travel is essential

This role is being offered on a Full time, Temporary basis

An enhanced DBS needs to be already held or applied for


INTERVIEW:

The client is keen to fill this role quickly so if it is of interest, don’t delay in sending your CV over to us so we can put your name forward for interview stage.