Sales Support Executive

Are you highly organised, commercially minded, and love being at the heart of a fast-moving sales environment? If you thrive on pace, precision, and making things run smoothly behind the scenes, this could be the role for you.
 
We are looking for a Sales Support Executive to join our team on a full time, permanent basis with a basic salary £26,000 - £29,000 depending on experience plus bonus.

This is your chance to join a multi-award-winning provider of Management & Sales training programmes, working with over 9,000 clients across the UK and globally. Their reputation is built on high-quality, interactive, and creative training delivered both face-to-face and virtually.
Their team is growing, ambition is big, and their culture is relaxed, fun, and passionate.

This is a critical commercial support role that strengthens our revenue-generating activity and ensures every enquiry, proposal, and sales process runs with clarity, speed, and accuracy.
You’ll be the engine behind the sales function - protecting conversion rates, keeping the CRM spotless, improving response times, and freeing up the sales team to focus on high-value selling.

If you enjoy SLA-driven environments, juggling multiple priorities, and being the person who makes everything work better - we’d love to hear from you.
What You’ll Be Doing
Lead & Enquiry Management

• Be first point of contact for inbound enquiries via phone and shared inbox
• Ensure all enquiries are logged, acknowledged, and allocated within SLA
• Accurately input leads into Salesforce with zero leakage

CRM & Pipeline Accuracy

• Maintain high-quality Salesforce data across contacts, accounts, and opportunities
• Produce weekly pipeline and activity reports
• Support forecasting, audits, and closed-lost analysis

Proposal & Sales Documentation

• Create polished, on-brand proposals using AI tools
• Prepare contracts, quotes, tenders, PQQs, and sales materials
• Ensure accuracy, consistency, and brand compliance across all documents

Client Coordination & Scheduling

• Book discovery calls, demos, and follow-ups
• Liaise with trainers on availability, fees, and logistics
• Support scheduling for open courses and in-house programmes

Customer Experience & Account Support

• Log touchpoints and support account management activity
• Assist with renewals, upsells, accreditation set-up, and feedback campaigns

Reporting, Improvement & Operations

• Produce regular reports on leads, pipeline health, and performance
• Spot inefficiencies and recommend process improvements
• Provide operational support linked to sales activity when needed

What We’re Looking For
Essential:

• Experience in sales support, commercial admin, or customer coordination
• Excellent written communication and attention to detail
• High-speed, accurate data entry
• CRM experience (Salesforce preferred)
• Strong Microsoft Office skills (Word, Excel, PowerPoint, Teams)

You’ll also be:

• Confident and professional on the phone
• Organised, proactive, and commercially aware
• Comfortable working under pressure and meeting tight deadlines
• Adaptable, solutions-focused, and always looking to improve

What You’ll Get

• Salary: £26,000–£29,000 (DOE)
• Bonus: Up to 10% annual bonus based on company performance
• Hours: 37.5 hours per week (office-based at our Coventry HQ)
• Holiday: 22 days + bank holidays, rising to 30 days with service
• Progression: Ongoing training and development in a growing business
• Healthcare: Private healthcare after 1 year (family cover after 5 years)
• Culture: Paid team socials (families welcome!), supportive and fun environment

If you are interested in this position, please click apply!