Helpdesk Co-ordinator

Our client is a well-established and rapidly growing provider of mobile technical services and facilities management solutions, based in Warwickshire and operating across the UK.

Since launching in 2018, the business has achieved consistent year-on-year growth and now employs over 70 professionals nationwide. They deliver a comprehensive “one-stop shop” service covering commercial and residential property development, reactive maintenance, and 24-hour emergency call-outs. Their professional and flexible approach has secured long-term partnerships with major organisations across the UK.
Due to continued expansion, they are now seeking a highly organised and customer-focused Helpdesk Co-ordinator to join their Head Office team.

As Helpdesk Co-ordinator, you will be the central link between engineers and clients — ensuring smooth operations, fast response times, and exceptional service delivery.
Key Responsibilities:

• Answer incoming calls from engineers and clients promptly and professionally
• Accurately log jobs within the Simpro system
• Allocate work efficiently based on engineer skillset and availability
• Arrange materials within Purchase Order limits
• Maintain accurate, real-time job updates and records
• Report daily to the Helpdesk Lead on operational activity

You will play a crucial role in ensuring service level agreements are met and operational standards remain high.
Out-of-Hours Opportunity (Optional, Paid)

There is also additional paid out-of-hours work available on a rota basis:

• Evening and weekend call handling
• Home-based working for OOH shifts
• Logging and allocating jobs in line with SLAs

This provides an opportunity to increase overall earnings.
This role would suit someone who thrives in a fast-paced environment and enjoys being at the centre of operations.
Essential Skills:

• Excellent telephone and communication skills
• Strong computer literacy
• Effective scheduling and coordination ability
• Good geographical awareness
• High attention to detail
• Ability to multitask under pressure

Desirable:

• Experience within Facilities Management

What’s on Offer

• 40 hours per week
• Overtime opportunities
• Paid out-of-hours rota work (optional)
• 20 days holiday, increasing annually to 25 days
• Company pension
• Genuine progression opportunities within a growing national business

If you are detail-oriented, proactive, and ready to play a key role within a growing Facilities Management organisation, this is an excellent opportunity to build a long-term career in a supportive and expanding team.
Apply today to find out more.