Housing Solutions Assistant - Triage Team

Pertemps Network Group are delighted to be assisting a reputable housing provider in the appointment of a Housing Solutions Assistant to join their busy Housing Solutions Triage Team.

Location: London (Hybrid Working)
Contract: Temporary
Working Pattern: Hybrid – 2–3 days per week in the office
Rate: £21.00 -£21.53 per hour PAYE
Compliance: DBS Required

This is an excellent opportunity to join a fast-paced front-line housing environment, supporting residents with housing enquiries and assisting the delivery of statutory housing services.


Role Overview

The Housing Solutions Assistant will act as a key point of contact within the Housing Solutions Service, delivering front-line advice and administrative support to residents, internal teams, and external agencies.

The postholder will support statutory housing functions, including Housing Register applications, legal reviews, and homelessness-related enquiries, ensuring services are delivered efficiently and in line with relevant housing legislation.
This role is ideally suited to candidates with experience within housing services, allocations, homelessness, or customer-facing local authority environments.


Key Responsibilities

• Act as the first point of contact for residents via telephone, email, and face-to-face enquiries
• Provide accurate housing advice and information, identifying customer needs and directing enquiries appropriately
• Assess and administer Housing Register applications in line with Part VI of the Housing Act
• Manage shared inboxes and respond to enquiries from residents, third parties, and partner organisations
• Support statutory housing reviews, including case research and liaison with legal teams and solicitors
• Maintain accurate case records on housing management systems such as Locata, I-World, or EDMS
• Validate and process invoices, supporting financial administration within the service
• Assist with complaints, MP enquiries, Ombudsman cases, and Subject Access Requests
• Prepare and maintain housing files in support of review requests and legal processes
• Register housing reviews under relevant legislation and allocate cases to officers
• Coordinate appointments, translation services, and referrals to specialist teams
• Monitor incoming post, maintain records, and ensure documentation is stored accurately
• Support the development of customer information materials and service communications
• Assist in the production of performance reports, briefings, and administrative records
• Ensure compliance with internal policies, procedures, and statutory requirements

About You

To be successful in this role, candidates should demonstrate:

1. Previous experience working within a housing, homelessness, or local authority environment
2. Knowledge or understanding of Part VI and Part VII of the Housing Act (desirable)
3. Strong customer service skills with experience managing high-volume enquiries
4. Ability to prioritise workloads and meet deadlines in a fast-paced environment
5. Strong administrative and organisational skills
6. Experience maintaining accurate records and working with databases
7. Excellent verbal and written communication skills
8. Ability to work effectively as part of a team
9. Good IT skills, including Microsoft Office and housing systems
10. A housing qualification would be advantageous but is not essential

Why Apply?

• Opportunity to gain experience within a busy Housing Solutions Service
• Work within a supportive and collaborative team environment
• Exposure to statutory housing processes and housing legislation
• Hybrid working available
• Potential for contract extension

Apply Now,  If you are interested in this opportunity, please apply with your most up-to-date CV.