Customer Service/Office Administrator

Customer Service/Office Administrator
Job Description:
About us
A well established business situated in a pleasant rural location of Braunston which is in between Rugby and Daventry.
We provide a wide range of services including repairs and servicing of both commercial and domestic machines.
We are looking for a hardworking, conscientious person with a good eye to detail to join our friendly team.
Job description
Liaising with customers either by telephone or email to agree collection/dispatch of machines
Daily processing of despatch labels through allocated Couriers
Daily processing of collections through allocated Couriers
Liaise directly with couriers to resolve customer queries in a prompt and timely manner
Answering the phone to customers and taking enquiries for all areas of the business to assist with the repair of their machines.
Assist customers in placing their repair and provide the repair options.  Provide administrative support for customers allowing them to log in to the website and customer portals
Receiving and processing emails from Customers, categorise by Customer type and process accordingly
Provide administrative support to the Service team as a whole
Daily update of customer repair data to company and client portals/data systems
Occasional assistance with receipt and dispatch of machines
General filing duties and support with all administration duties within the office
Skills and Experience:
Excellent Communication and Organisations Skills
Excellent time management and self motivation essential
Ability to work under pressure and manage day to day tasks as a priority and efficiently
Microsoft Office experience, including Excel and Outlook
Previous Administration Background including experience in handling customer enquiries by phone and email
Flexible and be able to work in a small team and have a positive and friendly approach
Good eye for detail and ability to understand the service and products we support
Salary £25,000 to £25,500 depending on skills/experience
Job Types: Permanent, Full-time
Benefits:

• Standard Company pension enrolment
• Free onsite parking
• 31 days holiday inclusive of Bank Holidays

Schedule:

• 8 hour shift, 9:00 – 5:00 with 30 minutes lunch
• Monday to Friday

Experience:

• Administrative: 4 years

Work Location: In person

For further Information please contact Amanda@pertemps Daventry