Customer Service Administrator

Customer Service Administrator

Pertemps are currently recruiting for a temp Customer Service Administrator who has a passion for tech to join a leading manufacturing company in Andover. This will be an ongoing temporary position for about 8 weeks.

Responsibilities as a Customer Service Administrator:

• Receive incoming calls from customers placing fault or support calls
• Recording details on service management system
• Provide first line troubleshooting to gather technical information
• Manage call responses, telephone support and scheduling engineers service appointments.
• Schedule preventive maintenance visits in line with customers needs
• Ensure engineers are booked on and off calls
• Raise invoices
• Maintain and update customer records as required

Requirements:

• Strong customer service and administrative experience
• Competent Microsoft user
• Knowledge / interest in technology
• Ability to work on own initiative
• Excellent verbal and written communication skills
• Available immediately

The Customer Service Administrator Role

• Monday – Friday, 8.30am – 5pm or 9am – 5.30pm
• Fully office based
• £13.55 per hour

If you are interested in this Customer Service Administrator position, please apply below or contact Jemma at Pertemps