Helpdesk Administrator

Helpdesk Administrator



Pertemps are currently recruiting for numerous Helpdesk Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position.



we have a number of shifts available:

Full Time:

• Sunday-Thursday 05:00-13:30

• Tuesday-Saturday 06:00-14:30

• Tuesday-Saturday 13:30-22:00

Part Time:

• Friday-Monday 06:00-12:00

• Friday-Monday 14:30-21:00

Responsibilities as a Helpdesk Administrator:

• Answering telephone calls and emails

• Logging queries on the companies CRM system

• Dealing with any live issues and investigating discrepancies

• Completing KPI trackers and performance reports

• Collate information and update business system

• Chase internal teams to find query resolutions

• Building and maintaining solid relationships with depots and customers

Requirements for this position:

• Previous experience in a customer facing role

• Confident speaking over the phone

• Analytical working approach

• Experience and knowledge of Microsoft packages

The Role:

• £12.71 per hour 

• Temp to permanent position

If you are interested in this Helpdesk Administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch