Customer Services Team Manager

Are you an experienced Customer Service Team Manager, seeking a new opportunity in the North Hampshire area? We are hiring for a proactive Customer Service Team Manager to oversee a small customer services team within a market leading organisation renowned for providing quality products and exceptional customer service.
 
Key Responsibilities:

• Lead and develop a customer service team to meet service and sales targets
• Monitor performance through KPIs, coaching, and regular reviews
• Ensure accurate order processing and resolve customer queries and escalations
• Maintain high service standards and improve customer experience
• Generate and qualify leads, build pipeline, and book sales appointments
• Track activity using CRM systems and ensure compliance with procedures

Skills & Experience Required:

• Strong leadership and communication skills
• Background in B2B sales or lead generation
• Customer-focused and results-driven
• Highly organised and proactive
• Experience with CRM systems and sales tools
• Experience of working in a fast-paced, target-driven environment
• Good problem-solving skills and attention to detail

 
If you’re passionate about this position or are keen to hear more, please click on “apply” as soon as possible.
 
You are required to be eligible to work in the UK full time without restriction.

Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.