Field Engineer (Nights)

We are hiring for a Field Engineer (Nights) to provide excellent service to Thames Water customers through the effective operation and maintenance of the Water Network.

This role will require a range of tasks to be undertaken, from routine maintenance through to complex investigations and issue resolution.

What you’ll be doing as a Field Engineer (Nights):

• Undertaking a series of tasks to enable the identification and resolution of system leakage. This may include Step Testing, Flow/Flush Testing of District Meters, Waste Meter Maintenance & Logging, Seepage Investigations and more.
• Undertaking a series of tasks to enable the identification and resolution of system issues impacting levels of service, such as Poor Water Quality, Poor Pressure and Burst Pipes, etc.
• Undertaking a series of tasks to investigate and resolve customer enquiries and complaints.
• Routine activities to support day-to-day operations.
• Safety & Wellbeing – Ensuring that all work is carried out in accordance with the TW safety standards and guidance.

Base location: Ashford Common - TW15 1RU or Deephams - Enfield, North London - N9 0BA
Working pattern or hours: Night Shift - 38 Hours per week (Mon - Thurs). This role will be carried out on an out-of-hours shift pattern, 20:00 – 06:00.

What you should bring to the role
To thrive in this role, the essential criteria you’ll need are:

• Appropriate educational level/qualification (e.g., NVQ Level 2 / City & Guilds / GCSE) or equivalent experience in either a water network or leakage role
• IT skills – will be required to communicate via a portable device.
• Understanding of key Company operating procedures relevant to the specific role.
• Communication skills, basic customer service skills
• Valid UK Driving Licence.

What’s in it for you?

• Offering a salary between £29,350 and £43,000 per annum, depending on skills and experience. 
• Annual Leave: 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays)
• Company Van and PPE Provided.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.