Outfall Investigation Team Manager

We're seeking a passionate and driven leader to manage our Outfall Investigation Team — a group of technicians contributing to the Surface Water Outfall Programme (SWOP) by addressing misconnections that impact water quality in specific project catchments across all areas of the Thames Water region.

Base location: Hybrid - Can be based out of the following locations (Beckton (STW) - IG11 0AD, Clearwater Court - RG1 8DB, Maple Lodge (STW) - WD3 9SQ)
Working pattern or hours: 36 Hours per week (Monday to Friday)

What you’ll be doing as an Outfall Investigation Manager:

• Delivery and management of projects in line with SWOP using national guidance, with local EA and other stakeholder input.
• Understand misconnections and responsibilities to rectify.
• Continuous improvement of key processes and implementation of future innovations.
• Maintain and increase engagement with internal and other key stakeholders.
• Recording Key Performance Indicators by collating all relevant reporting data.
• Delivery of projects to budget and timelines, highlighting savings.
• Career development of team personnel. Health and Safety leadership through an excellent H&S culture.
• Regular H&S audits and inspections of technicians.
• Ensure excellent customer service, investigating promptly any customer complaints.
• Be a Duty Environmental Scientist.

To thrive in this role, the essential criteria you’ll need are:

• Full driving licence.
• Fully competent at using the appropriate IT systems, GIS and O365 software.
• Project / Programme management.
• Environmental acumen.
• Excellent organisation skills.
• Knowledge of drainage and sewerage systems with a focus on urban diffuse pollution.
• Leadership and people management.
• Stakeholder engagement.

Additional skills and experiences would be great to have/bring:

• NEBOSH / IOSH

What's in it for you?

• Offering a salary up to £52,000 per annum, depending on skills and experience. 
• 26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
• Car Allowance.
• Performance-related pay plan linked to company targets.
• Generous pension scheme through AON.
• Generous Paternity Leave: 4 weeks paid, plus an optional 2 weeks unpaid.
• Enhanced Maternity Leave: 26 weeks full pay and 13 weeks half pay.
• Access to health and wellbeing benefits, including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, and more.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.