Project Coordinator

Thames Water has a fantastic opportunity to take a leading role in an evolving area of the non‑household market as a Project Coordinator on a 7 – 9 Secondment. Working closely with the Non‑Household Metering and Data Services team, you’ll use smart meter data to drive meaningful NHH demand reduction and deliver key water‑saving projects that support our business, regulatory, and strategic goals.

You will coordinate a range of projects across the Non‑Household Service Delivery team, including water‑efficiency and demand‑reduction programmes, smart‑metering initiatives, and assigned project work, while contributing to larger cross‑functional programmes.

The role also involves working with contractors and building strong relationships with stakeholders across Thames Water and with external partners. Your coordination and influence will help shape our approach to reducing demand in the non‑household sector.

What you’ll be doing as our Project Coordinator, you will play a key role in delivering a range of demand‑reduction and smart‑metering initiatives across the non‑household market. Your work will help reduce water consumption, improve service delivery and support Thames Water’s wider strategic goals.

Key responsibilities:

• Leading and Delivering Projects: Taking ownership of specific projects and coordinating all activity from start to finish. Producing high‑quality reports, presentations and analysis. Delivering projects that contribute to our Demand Reduction strategy and business targets
• Using Data to Drive Insight: Collating and analysing smart‑meter data to identify patterns, opportunities and improvements. Using Excel, PowerPoint and other tools to shape insight and share findings with stakeholders.
• Managing Budgets & Resources: Tracking project spend, budgets, and performance against key milestones. Ensuring outcomes are validated, well‑documented and communicated.
• Building Strong Relationships: Working closely with teams across Water Regulation, Water Quality, Field Operations, Strategy & Planning. Collaborating with external partners, including water retailers, NGOs, consultants and other industry contacts.
• Acting as an advocate for water efficiency across the Thames Water business
• Innovating for the Future: Supporting trials, research and new approaches to deliver greater demand reduction. Exploring new technologies, communication tools and customer engagement methods

Base Location: Hybrid - Clearwater Court - RG1 8DB
Hours: 36 hours per week

What you should bring to the role:
To thrive in this role, the essential criteria are:

• A‑Level education (or equivalent)
• Relevant experience in a technical, business or project‑focused role
• Strong communication skills and close attention to detail
• Good understanding of customer behaviours and expectations
• Experience coordinating or supporting project delivery
• Confident in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Analytical, organised and able to influence beyond your direct team

Desirable:

• Project management experience
• Knowledge of UK water policy or regulations
• Data trend analysis and visualisation skills
• Experience preparing reports or delivering presentations
• Strong stakeholder management abilities

What’s in it for you? 

• A competitive starting salary of £36,290 and up to £41,000 per annum, depending on skills and experience.
• 26 days holiday per year, increasing to 30 days with the length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. 

Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.