Senior Delivery Manager

Thames Water is seeking a driven and experienced Senior Delivery Manager to join the Income Business Unit where you will be responsible for identifying, coordinating, assuring, and delivering changes to business processes and technology.

To avoid any confusion this role is NOT an IT delivery role. An element of the role involves some creation of user stories to feed into an Agile development team, but the role is largely about development and delivery of initiatives by improving processes and the ways we work with key teams within Thames Water and our external customers.

In this key leadership role, you’ll play a vital part in shaping and delivering change across people, processes, and technology, ensuring our services evolve to meet the needs of both the business and our customers.

What you’ll be doing as the Senior Delivery Manager:

You will lead the identification and delivery of improvement opportunities across the Income business unit, working collaboratively with the wider organisation to implement change that drives measurable value.

Partnering closely with agile product teams, you’ll ensure that technical solutions are aligned with business objectives and rigorously tested to minimise risk and protect customer experience and business performance.

Key Accountabilities 

• Lead the co-creation and prioritisation of an initiative pipeline, ensuring alignment with business value, resource availability, and delivery timelines.
• Take full ownership of key initiatives, including business analysis, business case development, planning, and execution in collaboration with SMEs.
• Manage customer journeys and stakeholder engagement to ensure smooth delivery and positive outcomes.
• Lead and support a team of Delivery Managers, aligning workloads with business priorities and ensuring effective use of resources.
• Build trusted relationships across stakeholder groups, influencing and communicating clearly to drive alignment and shared goals.
• Champion user-centred design by gathering and prioritising requirements, and ensuring solutions meet business needs.
• Track and report on progress through measurable business value and delivery outcomes.

What you should bring to the role: 

• Proven ability to lead and motivate high-performing teams, with strong coaching and people management skills.
• Excellent problem-solving capabilities, with a structured approach to identifying issues, analysing root causes, and delivering effective solutions.
• Strong stakeholder management and communication skills, with the confidence to challenge constructively and influence outcomes.
• Experience managing the full project lifecycle from solution design and business case development to implementation and closure.
• Analytical mindset with the ability to gather, interpret, and document requirements through workshops, interviews, and process analysis.
• Demonstrated success in driving continuous improvement and working collaboratively across cross-functional teams.
• Adaptability and a strong understanding of evolving business needs, with the ability to thrive in a fast-paced, change-driven environment.

Location: Hybrid - Walnut Court - SN2 8BN (Occasional travel to Clearwater Court, Reading)

Hours: 36 hours per week Monday to Friday

What’s in it for you?

• A starting salary of £61,500 and up to £70,000 per annum, depending on skills and experience.
• 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays).
• Car Allowance.
• Annual Bonus.
• Private Medical Health Care.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.