Charges Coordinator

This is a great opportunity to join Thames Water in a role where you will help manage and review charges raised by Highway Authorities under streetworks legislation. As a Charges Coordinator, you will play an important role in ensuring charges are reviewed accurately, investigated thoroughly and processed correctly in line with Thames Water policy and relevant legislation.

You will work closely with internal teams, contractors and external authorities, helping the business understand when charges should be paid or challenged. This role offers the chance to build strong analytical, communication and stakeholder management skills while working in a busy operational environment.

What you’ll be doing as a Charges Coordinator

• Reviewing and investigating charges received from Highway Authorities under the New Roads and Street Works Act and the Traffic Management Act.
• Validating charges using Thames Water systems to ensure they are accurate and compliant before payment.
• Identifying invalid or avoidable charges and raising disputes where appropriate to reduce unnecessary costs.
• Liaising with internal teams, contractors and Highway Authorities to resolve queries and clarify charge details.
• Monitoring trends or recurring issues and highlighting areas where improvements could reduce future charges.
• Maintaining accurate records and ensuring all charges are processed in a timely and compliant manner.

Base location: Reading, Clearwater Court

Working hours: 36 hours per week, Monday to Friday, 9 am to 5 pm or 8 am to 4 pm, with a hybrid working pattern

What you should bring to the role

• Strong attention to detail and the ability to work accurately across multiple systems and data sources.
• Experience working in a customer service, administrative or coordination role where queries or requests needed investigation.
• Good IT skills and confidence learning new systems quickly.
• Strong written and verbal communication skills with the ability to work with both internal and external stakeholders.
• Good organisational skills with the ability to prioritise work and manage a high volume of tasks in a busy environment.
• Experience working with systems such as SAP, Insight, JMS or Vistec would be advantageous.

What’s in it for you?

If you enjoy problem-solving, working with data and collaborating with different teams to reach the right outcome, this role offers a great opportunity to develop your skills while supporting an important operational function within Thames Water.

• This role will be paid from £26,700 up to £33,380 per annum, depending on skills and experience.
• 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.