Planner

This is a busy and hands-on role where you will play an important part in keeping field operations running smoothly and ensuring customers receive the best possible service. You’ll be at the centre of activity, planning workloads, solving problems in real time, and supporting teams on the ground to deliver essential water services.

What you’ll be doing as a Planner

• Planning and scheduling both planned and reactive work for field engineers
• Coordinating closely with local authority permitting teams to ensure work is compliant
• Keeping customers updated throughout their journey and managing expectations
• Monitoring field activity and progress throughout the day, adjusting plans where needed
• Managing emergency work allocations and ensuring all related updates and systems are completed
• Communicating changes to field supervisors and supporting smooth day-to-day operations

Base location: Reading, Kemble Court or Kidlington OX5 1QT
Working hours: 36 hours per week, 8 am to 4 pm, hybrid working
 
What you should bring to the role

• Strong attention to detail with accurate data entry skills
• Previous experience in an office or administrative environment
• Customer service experience with good communication skills
• Confident using IT systems and able to learn new tools quickly
• A team-focused approach with a willingness to support others
• Understanding of the Clean Water network would be beneficial but not essential

 
What’s in it for you

• This role will be paid up to £ 29,000 per annum, depending on skills and experience

• 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
• Performance-related pay plan directly linked to company performance measures and targets.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.