Resource Coordinator

Make a real difference behind the scenes. Join Thames Water as a Resource Coordinator and play a key role in keeping our operations running smoothly. You’ll be right at the heart of planning and scheduling, making sure the right work gets to the right people at the right time. It’s a fast-paced role where your organisation and communication skills will really make an impact on both our teams and our customers.

What you’ll be doing as a Resource Coordinator

• You’ll be responsible for creating and dispatching maintenance tasks, making sure work is prioritised correctly and completed on time.
• You’ll coordinate reactive work and emergency requests, ensuring everything meets SLA targets and is handled efficiently.
• You’ll manage and schedule third-party appointments, working closely with contractors and internal teams to keep everything aligned.
• You’ll act as a key point of contact between field teams, planners, and stakeholders, helping to keep communication clear and consistent.
• You’ll monitor progress, follow up on incomplete work, and make sure any issues are escalated and resolved quickly.
• You’ll support the wider team by helping reduce backlogs and keeping schedules accurate and up to date.

Base location: Kemble Court, Reading

Working hours: 28.8 hours per week, Monday to Friday  (can be flexible) with shifts between 07:00–15:00

What you should bring to the role

• Experience working in a fast-paced, customer-focused environment where priorities can change quickly.
• Strong organisational skills with the ability to manage multiple tasks and meet deadlines.
• Confident communication skills, both written and verbal, with the ability to work with a range of stakeholders.
• Good IT skills, including Microsoft Office, with the ability to learn systems such as SAP, Click and Salesforce.
• A proactive approach with a sense of ownership and accountability for your work.
• Ability to analyse information and spot potential issues before they become problems.

What’s in it for you?

This is a great opportunity for someone who enjoys being organised, solving problems, and working as part of a supportive team in a role that really keeps things moving.

• This part-time role will be paid £21,000 per annum.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.