Framework Manager

Provide framework-level commercial governance, contractual assurance and performance oversight across multi-partner framework agreements, ensuring partners remain compliant, value-focused and continuously improving throughout the framework lifecycle. The role acts as the central point of coordination for framework obligations, KPI performance, partner engagement and audit readiness, enabling confident decision‑making and strong partner relationships.

What you’ll be doing as a Framework Manager
Commercial Governance & Contractual Assurance:

• Assure compliance with framework agreements, schedules and obligations across all partners
• Coordinate the annual Framework Agreement price adjustment process, managing submissions, approvals and audit records while leaving commercial decisions with Commercial Managers
• Support IR35 assurance processes by coordinating submission and review of partner IR35 data with the Tax function
• Manage Partner Management Plans (Exit, Business Continuity & Disaster Recovery, Continuous Improvement and Conflict of Interests Management plans), ensuring documents are current, compliant and formally accepted at six‑monthly intervals

Performance & KPI Assurance:

• Coordinate monthly review and assurance of Partner KPI Submission Reports, facilitating agreement with internal stakeholders and partners
• Oversee quarterly performance review cycles, ensuring outputs are captured, agreed and recorded
• Manage delivery of Relationship Management KPIs through six-monthly 360-degree surveys and associated action plans
• Provide clear performance insight to senior stakeholders, enabling evidence-based challenge and decision making

Partner Governance & Engagement:

• Facilitate structured engagement with framework partners through regular catchups, quarterly reviews and Supplier Forums
• Lead development and implementation of initiatives that strengthen collaboration and recognise supplier excellence, supporting a positive and high‑performance partner culture

Conflict of Interest & Regulatory Assurance:

• Maintain oversight of Conflict of Interest (COI) requirements at individual and organisational levels, ensuring declarations, mitigation plans and COI management plans are in place and effective
• Support IR35 assurance processes by coordinating the submission and review of partner data with Tax and Supply Chain colleagues
• Ensure regulatory and legal compliance activities are embedded into routine framework governance

Base Location: Hybrid – Camelford House, Vauxhall
Working Pattern or hours: 36 hours

What you should bring to the role
To thrive in this role, the essential criteria you’ll need is:

• Strong background in procurement, supplier management or commercial assurance within complex, multi‑supplier environments
• Demonstrable experience of framework agreements, contract governance and KPI management
• Ability to coordinate multiple stakeholders and approval routes while maintaining audit‑quality documentation
• Confident communicator able to challenge constructively and influence senior internal and external stakeholders
• High attention to detail with the ability to see the wider commercial and strategic picture

Additional skills and experiences would be great to have/bring:

• Experience working in regulated or highly governed environments
• Knowledge of CPIH‑linked price adjustment mechanisms, IR35 and conflict of interest management
• Experience of supplier performance frameworks and continuous improvement methodologies.

What’s in it for you?

• Competitive salary up to £67,250 per annum, depending on experience
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.