Information Management Support Officer

Information Management Support Officer

Buckinghamshire Council – Walton Street, Aylesbury HP20 1UA
Duration: Temporary for 3 months (potential for extension or temp-to-perm)
Pay: £13.99ph
Hours: Monday–Friday, 9:00am–5:00pm (flexible)
Location: Hybrid, 2 days per week in the office

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Ready to support critical information management and data protection across Buckinghamshire?
Pertemps Recruitment is proud to be working in partnership with Buckinghamshire Council to recruit an Information Management Support Officer.
This opportunity has arisen to provide essential support to the Data Protection team, managing sensitive requests and maintaining robust records management processes.

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The Role

The Information Management Support Officer will be responsible for managing a high volume of information requests, including Subject Access Requests and police requests. You will work with the central case management system to ensure requests are processed efficiently and accurately.

Key aspects of the role include:

• Logging requests and managing cases through the central system
• Sending acknowledgement letters and requesting further information as needed
• Retrieving records from multiple locations, including archives
• Compiling documents into PDF format and securely uploading them to SharePoint
• Supporting records management, data protection, and Freedom of Information processes
• Communicating with customers and stakeholders via email
• Issuing updates and apology emails where delays occur

This is a highly administrative, customer-facing role, requiring accuracy, confidentiality, and attention to detail.

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About You

We are looking for an experienced administrator who can hit the ground running and thrive in a fast-paced local authority environment. You will have:

• Strong administrative and organisational skills
• Experience handling sensitive and confidential information
• Confidence using IT systems and case management platforms
• Excellent communication skills for dealing with customers and stakeholders
• Ability to manage multiple requests efficiently
• Professionalism and reliability in all interactions

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Why Join?

Buckinghamshire Council
You’ll join a professional and supportive Data Protection team within a progressive unitary authority. Your work will directly impact the Council’s compliance with data protection and Freedom of Information regulations. You can expect:

• Hands-on experience with data protection and records management
• Flexible hybrid working with some on-site presence required
• Opportunity to contribute to a customer-focused public service
• Potential contract extension or temp-to-perm pathway

Pertemps
As a contractor with Pertemps — one of the UK’s largest independent recruitment agencies — you’ll receive dedicated consultant support and a trusted partnership approach throughout your assignment.

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