Customer Care Administrator

Customer Care Administrator – Temporary (1 Month) – £15.00 per hour

A prestigious National Heritage site in Southwest London is seeking an experienced Customer Care Administrator to provide essential support to their busy Customer Care team.

This temporary position starts immediately for an initial 1‑month assignment, working on-site Monday to Friday, 9:00am–5:15pm. The role pays £15.00 per hour.

About the Role
The Customer Care Administrator will handle a high volume of customer enquiries and complaints via phone and email, using CRM (D365) and ticketing (Galaxy) systems to ensure timely, accurate and professional responses.

Key Responsibilities:

• Managing inbound customer queries and complaints across phone and email
• Logging, updating and resolving cases using CRM (D365)
• Processing tickets and customer information via Galaxy
• Providing clear, courteous and efficient customer support
• Ensuring accurate record‑keeping and follow‑up

Skills & Experience Required

• Experience in a customer service or contact centre environment
• Strong background in customer-facing roles and working with the public
• Confident handling complaints and resolving issues professionally
• Excellent communication, interpersonal and organisational skills
• Strong IT proficiency, including CRM systems (ideally D365) and ticketing platforms
• Experience within the heritage or cultural sector is an advantage