Customer Service Advisor

We are looking for a Customer Service Advisor who is passionate about delivering outstanding customer experiences. You will be the first point of contact for many of our clients customers, ensuring every interaction is professional, friendly and helpful. This role is vital in solving customer issues quickly and effectively, while also supporting and guiding other team members.

This role is a Full Time, Permanent opportunity based in Wimbledon or Tottenham with free parking provided and competitive salary of £30,000 rising to £36,000 after successful a 6 month probation period.

Typical shift patterns:

09:00 – 17:00, Monday to Friday, alternate Saturdays from 07:30 to 12:00 (as per rota)
07:00 – 15:00, Monday to Friday, alternate Saturdays from 07:30 to 12:00 (as per rota)
07:30 – 16:30, Monday to Friday, no Saturday work


Key responsibilities

• Provide professional, knowledgeable and friendly support to customers over the phone
• Resolve most queries efficiently, using initiative and problem-solving skills.
• Handle more complex challenges with creativity and professionalism.
• Support and guide other team members in delivering excellent service.
• Aim to delight customers in every interaction.

Experience

• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Minimum five years’ experience in customer service management
• Strong analytical and problem-solving abilities.
• Experience using customer service software (email and telephone systems).