Customer Service Advisor

Location: Droitwich / Hybrid (working up to 3 days at home)
Hours: Monday - Friday 9:00am – 5:30pm
Pay: £12.25 per hour
Contract: Temporary
 
We are seeking a professional and motivated Customer Service Advisor to join our clients team. You will be the first point of contact for our customers, handling incoming calls, emails, and enquiries with care and efficiency.
 
The duties of a Customer Service Advisor:

• Answering inbound calls and responding to customer enquiries
• Logging and updating customer information accurately on the systems.
• Providing advice, information, and support to customers.
• Escalating queries or issues to relevant departments when necessary.
• Maintaining a positive and empathetic approach with all customers.

 
The requirements of a Customer Service Advisor:

• Previous experience in customer service or call handling is desirable
• Excellent communication and listening skills.
• Ability to remain calm under pressure and manage challenging situations
• Strong organisational skills and attention to detail.
• Comfortable using computers and learning new systems.
• A positive, proactive attitude with a genuine passion for customer service.

 
This role is perfect for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.
 
If you are interested in this role, please click ‘APPLY’ now and follow the instructions.