Student Experience Team Member - Sheffield

Student Experience Team Member
THIS IS WORKING 6 DAYS IN A ROW - 10am - 4pm this is a 6 day commitment - Non attendance on any of these days WILL lead to you being released from the assignment.

Site numbers required:
Brass Fouders x 2 
St Vincents x 3 
Westhill Hall x 3 
Archways x 2


Rate of Pay: £12.90P/H - Induction will take place 1 or 2 weeks prior to start date. 
Working hours: 10am - 4pm

Purpose of the role:
Works within our frontline operations team based at an individual property or within a cluster. The role reports to the Student Experience Team Lead and is responsible for delivering the ‘Unite Way of Operations’ whilst displaying CARE (Connect, Act, Respect and Encourage) to our students. The team works closely with peers in housekeeping, facilities and, where applicable, caretakers to deliver a safe, clean and inclusive environment for everybody to enjoy and succeed; and to achieve our own expected performance outcomes.

Your responsibilities:

• Be a positive ambassador for our brand and make students feel welcome.
• Listen to students and direct them to support services when needed.
• Respond quickly to feedback and maintenance requests and either fix the issue or pass it to the right colleague.
• Follow our policies and procedures and help us meet health and safety and compliance standards.
• Keep communal areas tidy and never walk past a mess.
• Support our sustainability goals by taking opportunities to reduce waste and save energ

What success looks like:

• Our buildings and everyone in them remain safe.
• Students and staff feel part of a caring community where they can relax and be themselves.
• People are proud to live and work here.
• All maintenance work meets our standards and service levels.

Who we’re looking - We want people who show CARE:

• Connect – be approachable, open to different backgrounds and leave people feeling good.
• Act – notice what needs doing and take ownership to put things right.
• Respect – be considerate of others’ needs and treat them how they wish to be treated.
• Encourage – be positive, supportive and help others find solutions