Customer Service Advisor

MA-114

£13.10 Per Hour

Full Time

Contract

Sheffield, South Yorkshire

Customer Service And Call Centre

Posted 1 hour ago

Expires In 29 Days

Job Description

Customer Service Advisor working for a well known company based in Sheffield - S2 area.  The role is to provide an excellent level of professional customer service for their customers and ensuring that they become a customer for life.
We are looking for people who have previous customer service experience supporting customers with their returns journey.
Excellent opportunity to become part of a new project, where ongoing enhancements and valuable team work is rewarded.

Working Hours : Monday to Friday - 8am to 8pm (8hr shift)
                            1 in 5 Weekend working - Saturday - 9am to 6pm / Sunday - 10am to 5pm
3 Weeks Training - with opportunity to potentially do home working / Hybrid role 

Role Responsibilities :
  • Supporting customers through their journey
  • Inbound with customers through telephony, SMS and WebChat
  • Taking ownership and responsibility of customers queries, providing "right first time" resolution to minimise repeat queries
  • To meet call quality standards 
  • Meet individual and contact centre targets based on the volume and quality of call resolution
  • Assessing needs and taking appropriate action
  • Identifying customer pain points
Key Requirements :
  • Excellent clear and concise communication skills
  • Excellent listening skills
  • Excellent time management and problem solving skills
  • Good ability to work within a fast paced environment 
  • Knowledge of PC systems, MS Word, Excel and keyboard skills
If this is the role for you, please upload your CV, or email your CV to michelle.alburey@pertemps.co.uk / or call 01509 213000 ask for Michelle.