Neighbourhood Manager

Neighbourhood Manager – Housing Services
Location: Vale of Glamorgan (Penarth, Dinas Powys, Sully & Palmerston, Barry), South Wales
Contract: 16th May 2025 – 29th August 2025 
Hours: 37 hours/week, Monday–Friday, 8:30 AM – 5:00 PM
Pay: Competitive hourly rate + agency support benefits

Are you a proactive housing professional ready to manage 1,150 properties in the Vale of Glamorgan? Join Network Recruitment Wales – NRW People as a Neighbourhood Manager and oversee housing services in Penarth, Dinas Powys, Sully, and Palmerston (Barry) over a 15-week contract. Earn a competitive rate, make a community impact, and support tenants—all with the backing of a leading Welsh agency.
Why This Role?

• Community Leadership: Manage housing services for 1,150 properties, including general needs and two sheltered complexes, ensuring tenants thrive.
• Varied Workload: Enjoy a busy, diverse role with a minimum of 3 days on-site per week, plus office days on Tuesdays and Wednesdays.
• Tenant Focus: Support tenants through allocations, tenancy management, and anti-social behaviour resolution, promoting a tenant-led service.
• Welsh Pride: Contribute to a meaningful role in South Wales with an agency committed to local communities.

What You’ll Do:

• Oversee housing management for 1,150 properties, managing transfers, mutual exchanges, and empty properties from notice to re-letting.
• Conduct pre-allocation interviews, settling-in visits, and tenancy reviews, ensuring new tenants receive support to sustain tenancies.
• Address anti-social behaviour proactively, using tools like mediation, injunctions, and possession proceedings when necessary.
• Lead community engagement initiatives, manage neighbourhood budgets, and oversee environmental improvements and skills projects.
• Collaborate with agencies (e.g., social services, tenancy support) to resolve issues, ensuring properties are let within performance targets.

What We’re Looking For:

• Skills: Strong communication, problem-solving, and tenancy management skills, with experience in housing or community engagement.
• Qualities: Proactive, empathetic, and able to handle a busy workload while prioritizing tenant needs.
• Experience: Proven experience in housing management, ideally with general needs and sheltered housing; familiarity with anti-social behaviour processes.
• Requirements: Ability to work on-site at least 3 days/week (Tuesdays and Wednesdays in the office); ability to travel across Penarth, Dinas Powys, Sully, and Barry; eligibility to work in the UK. No DBS required.
• Bonus Points: Experience with court proceedings or decanting tenants; Welsh language skills (or willingness to learn basic greetings).

Why Choose NRW People?
At Network Recruitment Wales, we’re your career partners:

• Local Expertise: We know Wales inside out, placing you in roles that matter.
• Seamless Support: From start to finish, we’ve got you covered with top-notch agency care.
• Great Rates: Earn a competitive hourly rate with the flexibility of a 15-week contract and additional support benefits.

Ready to Apply?
This 15-week contract starts 16th May 2025, offering 37 hours/week (8:30 AM – 5:00 PM) in a role that shapes housing services across the Vale of Glamorgan. If you’re ready to manage tenancies and support communities, send your CV to us but act fast—applications close soon!