Assistant Store Manager (Perm: Southampton)

An exciting opportunity has arisen for an experienced and customer-focused Assistant Store Manager to join a well-established and growing storage and service-led organisation. This role is ideal for someone who enjoys working in a fast-paced operational environment, takes pride in delivering excellent customer service, and is confident supporting the day-to-day management of a busy store.

Role: Assistant Store Manager
Location: Southampton
Pay: £27,000 – £28,980 per annum + performance bonus paid every 6 months
Working Pattern: Full-Time | Permanent

Working closely with the Store Manager, you will play a key role in driving sales performance, maintaining operational standards, and ensuring customers receive a consistently high-quality experience. You will also support the supervision and development of team members while helping to maximise occupancy, revenue, and overall store performance.

This is a hands-on role that combines customer service, sales, operations, administration, and team leadership.

Key Responsibilities

• Support the overall day-to-day running of the store operation
• Assist in achieving weekly, monthly, and annual sales and revenue targets
• Handle customer enquiries professionally both face-to-face and over the telephone
• Promote and sell available services to prospective and existing customers
• Deliver a consistently high level of customer service and customer satisfaction
• Ensure the store is maintained to an excellent standard of cleanliness and presentation
• Support staff supervision and help motivate the wider team through a positive and proactive approach
• Monitor operational performance and help identify opportunities to improve efficiency and occupancy levels
• Assist with managing store administration and ensuring compliance with company procedures
• Identify repair and maintenance issues and ensure they are reported and followed up appropriately
• Support debt management procedures and help minimise outstanding arrears
• Ensure all Health & Safety policies and procedures are adhered to at all times
• Take responsibility for the store in the absence of the Store Manager, including reporting and operational oversight

About You The successful candidate will demonstrate:

• Previous experience within retail, storage, hospitality, property, or a customer-focused operational environment
• Strong customer service and communication skills
• Confidence handling sales enquiries and working towards targets
• Ability to work independently as well as part of a small team
• Good organisational and administrative skills
• A proactive and hands-on approach to problem solving
• Ability to lead by example and support team performance
• Strong attention to detail and ability to work within procedures and compliance frameworks
• Comfortable with occasional lone working responsibilities

What’s on Offer

• Competitive salary of £27,000 – £28,980
• Performance-related bonus paid every 6 months
• Supportive working environment
• Opportunities for development and progression
• Varied and rewarding role with operational responsibility
• Exposure to both customer-facing and management responsibilities

This is an excellent opportunity for an ambitious individual looking to further develop their operational and leadership experience within a dynamic customer-focused business.

Apply now for the position of Assistant Store Manager and take the next step in your career with a reputable and growing organisation that values customer service, operational excellence, and employee development.