Microsoft Support Technician

Microsoft Dynamics 365 Support Technician

Pertemps are recruiting for a Microsoft Dynamics 365 Support Technician for their client in the Stoke on Trent area on a temp to perm basis.
 
For this Microsoft Dynamics 365 Support Technician role you will be responsible for:

• Provide first and second-level support for issues related to Microsoft Dynamics 365
• Troubleshoot and resolve problems within Dynamics 365 applications and integrations
• Support end-users by addressing questions and promoting best practices
• Coordinate with Microsoft and external partners as needed
• Perform regular system maintenance, updates, and performance tuning
• Assist with data migration, backups, and recovery processes
• Document support procedures, resolutions, and user guides
• Participate in testing and rollout of new features and system updates
• Escalate complex issues to Dynamics 365 developers or external consultants

 
For this Microsoft Dynamics 365 Support Technician role you will require the following:

• Hands-on experience supporting Microsoft Dynamics 365 (especially CRM, Sales, or Finance)
• Knowledge of the Power Platform (Power Apps, Power Automate) is a plus
• Basic understanding of SQL and relational databases is beneficial
• Strong troubleshooting skills and a customer-first mindset
• Clear and professional communication skills
• Comfortable working independently and within a team environment

 
For this Microsoft Dynamics 365 Support Technician role you will require the following certifications:

• Degree in Computer Science, Information Systems, or related field (or equivalent work experience)
• Microsoft Dynamics 365 Fundamentals certification or similar is preferred

 
Details for this for this Microsoft Dynamics 365 Support Technician role:
Working hours: Monday to Friday 0900am – 1700pm
Salary: 25k – 50k depending on level of experience
Location: Newcastle-under-Lyme
Temp to Perm position
 

If you are interested in this Microsoft Dynamics 365 Support Technician role, please click apply.