Aftersales Manager - Hamm

Aftersales Manager - Hamm - Heavy Plant/Construction Machinery

We are exclusively working with LiuGong Europe who are growing rapidly and we’re looking for a highly organized and experienced Aftersales Manager to lead our aftersales service operations in Germany. This position plays a critical role in maintaining customer satisfaction, developing dealer service capabilities, and supporting field operations.

Your Responsibilities

• Manage and improve the after-sales service strategy in Germany
• Provide technical support and guidance to dealers and field service technicians
• Monitor and improve service KPIs, such as response time, resolution rate, and uptime
• Train dealer service teams on diagnostics, repairs, and LiuGong systems
• Coordinate warranty processes, claim approvals, and follow-up resolutions
• Work closely with the European Parts, Product Support, and Technical teams
• Visit dealers and key accounts to assess service quality and provide hands-on support
• Drive continuous improvement in customer satisfaction and service efficiency

Your Profile

• Proven experience & track record in service management or technical support, ideally in construction equipment, heavy machinery, or automotive
• Strong understanding of hydraulics, electronics, and diagnostics systems
• Background with OEMs or major service providers (e.g., Caterpillar, Komatsu, Doosan, Volvo CE, JCB, etc.)
• Fluent in German, with solid English
• Proactive, detail-oriented, and customer-focused
• Willingness to travel regularly across Germany and occasionally to HQ (Hamburg)

What We Offer

• Competitive gross salary: €65,000 – €75,000, depending on experience
• Performance-based annual bonus
• Company vehicle (with fuel card)
• Laptop, phone, and tools provided
• Full expense coverage for business travel
• Health insurance and pension support (German social package)
• Training opportunities and growth in a global business