Leasehold Services Officer

Leasehold Services Officer
📍 Location: North London / Hybrid
💼 Contract Type: 3 to 6 month ongoing contract 
🕓 Flexible Working: Yes, with regular in-person attendance
💷 Salary: £30 p/hr umbrella 

We’re committed to delivering exceptional housing services where residents come first. As part of our continued drive to support leaseholders, we are seeking a Leasehold Services Officer to join our Home Ownership team and help deliver high-quality, person-centred services.
About the Role This is a varied and rewarding role where you'll work directly with leaseholders, managing a broad caseload that includes Right to Buy applications, lease extensions, sub-letting requests, enfranchisement, and lease enforcement.
Working within a supportive team, you’ll be instrumental in ensuring services are delivered efficiently, transparently, and in compliance with all relevant housing legislation. You'll also play a key role in representing the organisation at First Tier Tribunal hearings when needed.

Key Responsibilities

• Provide professional advice and support to leaseholders, ensuring a clear and responsive service.
• Process applications for Right to Buy, Lease Extensions, Collective Enfranchisement, and Sub-letting.
• Respond to leasehold enquiries and manage lease enforcement cases.
• Prepare documentation and provide representation at Tribunals or Court as required.
• Ensure compliance with relevant legislation, case law, and internal policies.
• Work collaboratively with colleagues across departments to deliver joined-up housing services.
• Maintain accurate, accessible records and contribute to performance monitoring.

About You We’re looking for someone who:

• Has a strong understanding of leasehold legislation including the Landlord and Tenant Act 1985 and Commonhold and Leasehold Reform Act 2002.
• Brings experience in leasehold casework, legal processes, or housing compliance.
• Demonstrates a resident-focused mindset with excellent communication and interpersonal skills.
• Is confident working with a diverse community and understands the importance of inclusion and accessibility.
• Can manage a varied caseload efficiently, with attention to detail and professionalism.
• Is IT-literate and confident using databases, CRM systems, and Microsoft Office tools.

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.