Rental Income Support Officer

Job Title: Rental Income Support Officer
Location: 1-2 days onsite per week
Contract: 3–6 Months Ongoing
Rate: £31.71 per hour (Umbrella)
Hours: Full-time, Monday to Friday (9am–5pm)

About the Role
We are currently recruiting for a Rental Income Support Officer to join a Local Authority team on a mainly remote basis. This is an excellent opportunity for an experienced income officer to play a key role in maximising rental income while supporting residents to sustain their tenancies.
You will be responsible for managing a patch of rent accounts, providing proactive support to residents, and taking early action to prevent rent arrears while delivering excellent customer service. 

Key Responsibilities

• Manage a portfolio of rent accounts and maximise rental income collection.
• Proactively contact residents when arrears occur and agree sustainable repayment plans.
• Provide advice and support relating to Housing Benefit and Universal Credit.
• Ensure all arrears cases follow relevant legal processes and pre-action protocols.
• Prepare documentation for legal action, court hearings, and possession proceedings when required.
• Work closely with tenancy teams, welfare advisors, and external support agencies.
• Maintain accurate case notes and financial records within housing management systems.
• Deliver excellent customer service while supporting vulnerable residents.

Requirements

• Proven experience in income collection or rent arrears management within social housing or a local authority.
• Strong knowledge of housing legislation, welfare benefits, and arrears recovery processes.
• Experience managing rent accounts and negotiating repayment agreements.
• Ability to work independently and manage a busy caseload.
• Excellent communication and customer service skills.

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email