Senior Housing Benefits Appeals Officer

Senior Housing Benefit Appeals Officer 
£31.91 per hour (Umbrella)
Monday to Friday | 9:00am – 5:00pm
Primarily Home-Based (Occasional Office Attendance)
Contract Role

We are currently recruiting for an experienced Senior Housing Benefit Appeals Officer to join a Local Authority team on a contract basis. This role is focused exclusively on appeals work and requires a specialist with strong experience managing complex cases through reconsideration, escalation and Tribunal stages.
The Role You will be responsible for managing a caseload of Housing Benefit appeals, ensuring cases are progressed efficiently and in line with legislation, policy and Tribunal requirements.

Key responsibilities include:

• Preparing and submitting Housing Benefit appeal cases
• Managing reconsiderations and escalated appeals
• Preparing detailed appeal submissions and legal documentation
• Representing the Council at Tribunal hearings
• Liaising with internal teams, legal representatives and external stakeholders
• Ensuring compliance with current Housing Benefit legislation and guidance
• Maintaining accurate case records and meeting strict deadlines

Essential Requirements

• Significant recent experience working specifically within Housing Benefit Appeals
• Proven experience preparing appeal submissions and reconsiderations
• Experience attending and representing cases at Tribunal hearings
• Strong knowledge of Housing Benefit regulations and appeal procedures
• Ability to manage complex caseloads independently

Working Arrangements

• Primarily remote/home-based role
• Occasional office meetings required
• Attendance at several Tribunal hearings each month is essential

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.