Emergency Accommodation Officer

Job Title: Emergency Accommodation Officer
North London
£26.57 per hour (Umbrella)
3-month ongoing contract
Mon - Fri 9am to 5pm (35 hours)

Overview We are currently recruiting for an Emergency Accommodation Officer to join a Local Authority team in North London. This is a vital frontline role supporting residents within temporary and emergency accommodation, ensuring a safe, compliant, and well-managed environment.

Key Responsibilities

• Support residents with sign-up of Licence Agreements and Housing Benefit forms
• Liaise closely with Housing Case Workers and internal teams
• Report repairs, incidents, accidents, and safeguarding concerns promptly
• Ensure residents adhere to the terms of their Licence Agreements
• Supervise cleaning staff to maintain high standards of cleanliness
• Monitor and enforce Health & Safety compliance across the building
• Act as a point of contact for residents, providing guidance and support
• Escalate issues to relevant authorities where necessary

About You
✔ Strong customer service skills with a patient and empathetic approach
✔ Experience working within housing, homelessness, or supported accommodation
✔ Good knowledge of Housing Benefit and tenancy/licence agreements
✔ Understanding of Health & Safety regulations
✔ Ability to manage challenging situations and support vulnerable residents
✔ Confident in reporting and escalating issues appropriately

 PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.