Patient Service Administrator

Patient Service Administrator – Remote role
 
Pertemps are recruiting for multiple, Customer focused Administrators to join a leading Health Services Provider. The successful candidates will be providing administrative support to assist in the continuous operational delivery of our client, dealing with colleagues in a professional manor, taking telephone calls, booking appointments and signposting individuals to the next stage of support.
 
Responsibilities as a Customer Administrator:
-          Providing frontline telephone and email support to ensure a smooth journey and high-quality care.
-          Booking appointments for customers as required.
-          Working through email enquiries and escalating as required.
-          Dealing with enquiries, answering queries, calls and escalating to relevant departments.
-          Appropriately and sensitively deal with professionals, customers and clients.
-          Always adhere to strict policies regarding confidentiality and compliance.
-          Ensuring all information is recorded accurately on your system.

Requirements:
-          A minimum of 1 years relevant Administration experience.
-          Experience using MS office.
-          Good communication skills.
-          Ability to prioritise.
-          Clear understanding of confidentiality and handling sensitive information.
-          Self-sufficient and a problem solver.
-          Happy to undertake a DBS check.

The Role:
-          Fully remote, home based (all IT equipment will be provided).
-          Monday – Friday, 9am – 5pm with 1 hour for lunch.
-          Salary of £24,000 - £27,000 depending on experience.
 
If you are interested in this Customer Service Advisor role, please apply with an up-to-date CV or get in contact with Amy or Sophie at the Pertemps Southampton Branch today!