Customer Service Advisor Part Time

Pertemps are delighted to be working with our public sector client to recruit Part Time Customer Service Advisors on a temporary ongoing basis.

Role: Customer Service Advisor (Part Time)
Location: Edinburgh City Centre
Hours: Monday to Friday, 20 hours per week
Pay Rate: £14.02 per hour
Duration: Temporary, ongoing
Start Date: Immediately

About the Role
We’re looking for friendly, confident and customer-focused individuals to join a busy Repairs Contact Centre Team.
As a Customer Service Advisor, you’ll be the first point of contact for customers, helping them report repair issues and ensuring their queries are handled quickly and professionally. This is a fast-paced and rewarding role where your communication and problem-solving skills will make a real difference to customers every day.

Key Responsibilities

• Answering inbound calls from customers reporting repair issues
• Providing clear information and resolving queries where possible
• Accurately logging call details and case updates on internal systems
• Liaising with internal teams and external contractors to progress repairs
• Making outbound calls to update customers on the status of their cases
• Delivering a high standard of customer service at all times
• Supporting the wider team with additional administrative tasks when required

What We’re Looking For
You’ll thrive in this role if you are:

• An excellent communicator with strong verbal and written skills
• A confident listener who can understand customer needs quickly
• Experienced in a customer service or call centre environment
• Comfortable using IT systems and inputting accurate information
• Calm, professional and able to manage a busy workload
• A supportive team player with a positive attitude

If you enjoy helping people and want to be part of a busy and supportive team, apply today via this advert.