Support Services Manager

Support Services Manager
32 hrs per week
£27,375 - £29,330 pro rata
£14.00 - £15.00 per hour (Depending on Experience)
 
The post holder will work collaboratively with the general practice team to meet the needs
of patients, supporting the delivery of policy and procedures whilst managing their own
workload to deliver the practice priorities and vision.
 
• Work collaboratively as a key member of the practice management team
• To recruit, induct, develop and support a team delivering front line support services to
ensure resolution of enquiries and requests for services.
• To supervise the workload of the team, allocating team members to optimise service
provision across the hours of operation.
• Identify areas for improvement and make recommendations for service improvement,
and implementing those improvements
• To ensure that the team follows established procedures adhering to agreed Key
Performance Indicators and quality standards to maximise patient satisfaction.
• To ensure statistical information is produced, collated and analysed to assist in
evaluating the efficiency of the team
• To support the Operations Manager in the development and implementation of
technology and systems
• Ensure health and safety requirements are met and that the Practice complies with the
Health & safety at Work legislation, carrying out a systematic program of risk
assessments
• Manage Safeguarding meetings and all associated tasks surrounding Safeguarding, it’s
protocols, policies and submissions
• to undertake any other duties as required
 
• The Manager is responsible for the everyday running of the support services team and
the solving of immediate patient problems.
• The Manager will supervise, coach and monitor a team of Support Service Advisers,
organise regular team meetings, and annual appraisal and personal development
meetings.
• Allocate and monitor staff leave ensuring the practice has sufficient levels of resources
to meet service demands
• They will meet regularly with the Practice Manager to discuss new developments,
issues arising and any relevant team matters.
• Promote a strong customer/patient focus throughout the Practice
• Help develop and promote a positive working culture, encouraging staff participation
and involvement in developing and improving their own contribution towards the
success of the practice
 
For a full more detailed job spec please contact 
Amanda@pertemps Daventry