Patient Service Administrator 002

Pertemps are recruiting for multiple, Patient Services Administrators to join a leading Health Services Provider. The successful candidates will be a key member of the Triage, Inputting and Screening Team and provide effective and efficient clerical and administrative support to team members and the Management Team.



This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience, full and in-depth training will be provided.



Responsibilities as a Patient service Administrator:

• Act as the first point of contact for NHS services, responding to enquiries, answering calls and escalating queries when required while delivering excellent customer service.

• Communicate sensitively with professionals, patients, carers and families, ensuring confidentiality is maintained at all times.

• Book and manage virtual and face-to-face clinic appointments and support ongoing patient treatment pathways.

• Maintain accurate electronic patient records, ensuring all information relating to appointments, assessments and care is up to date.

• Monitor the patient database to ensure pre-assessment questionnaires and screening forms are completed, following up with patients or external services where required.

• Identify safeguarding concerns and follow company safeguarding procedures.

• Provide administrative support including preparing patient information packs, typing correspondence, collating information and producing reports.

• Support the Management Team with clinician availability scheduling, database updates, SharePoint folder setup and coordination of sensitive matters such as incidents or complaints.

• Monitor relevant email inboxes, track resources and provide cross-cover to maintain an effective administrative service.

• Manage workload independently, prioritising tasks and meeting deadlines to support the smooth running of the department.

Requirements:

•  Administration experience

• Experience of using databases and a proficient IT user

• Outstanding verbal and written communication skills.

• Experience working in a fast paced, customer handling environment.

• Clear understanding of confidentiality and handling sensitive information.

• Self-sufficient and a problem solver.

• Attention to detail and an ability to work independently

• Happy to undertake a DBS check.

Desirable:

• Knowledge of mental health terminology

• Experience of working for a health or social care organisation

• Knowledge of Salesforce

• Knowledge of MS Sharepoint

The Role:

• Fully remote, home based (all IT equipment will be provided).

• Monday – Friday, 9am – 5pm with 1 hour for lunch.

• Salary for this role is £24,500

If you are interested in this Customer Support Agent role, please apply with an up-to-date CV!